space

Jennifer L. Fletcher
P. O. Box 3525, Westport, MA 02790, 508-863-3416, electric_dandelion@yahoo.com

Experience

Executive Assistant, East Bay Community Action Program. Newport, RI 2005 – 2006

• Assisted CEO and COO with preparation of grants and marketing materials. Provided administrative assistance including updating the agency’s internal website and editing official correspondence and other documents.
• Provided secretarial assistance to the Board of Directors, including preparing meeting minutes and managing correspondence to board members.

Publications Manager, Massachusetts Institute of Technology, Reference Publications Office. Cambridge, MA 1999 – 2004

• Managed publication process for MIT’s reference publications (print and web versions), including the course catalog, annual reports, and telephone directories. Edited material for clarity and adherence to MIT’s style guidelines. Prepared material for publication using page layout software. Negotiated pricing and contracts with print and design vendors.
• Managed publication redesign projects. Conducted usability surveys of current web and print publications. Managed transition to new publishing software programs and prepared data for move towards a content management system.
• Supervised editorial assistant.

Supervisor of Scheduling and Publications and Editor, Harvard University, Faculty of Arts and Sciences, Office of the Registrar. Cambridge, MA 1996 – 1999

• Produced and edited course catalog, undergraduate student handbook, faculty handbook, biannual supplement to the course catalog, and class schedule posters. Redesigned print version of brochures and schedules.
• Maintained course and classroom databases. Worked with faculty and administrators to ensure adherence to faculty policy regarding courses.Scheduled an average of 3,000 courses, 2,500 special events in more than 100 classrooms. Analyzed and reported on course and instructional space use and needs.
• Supervised Classroom Scheduling and Publications Office staff.

Office Administrator, Adams and Associates. Seattle, WA 1995 – 1996

• Managed patient database and charts. Prepared billing and insurance claims and legal and budgeting documentation for a national home health care provider.
• Designed billing system for an architectural firm. Purchased equipment and managed records for purchasing department.

Office Manager, Loral Advanced Distributed Simulation. Bellevue, WA 1993 – 1995

• Edited technical documents and marketing materials. Maintained contact database for marketing and sales departments. Performed accounting tasks.
• Coordinated all aspects of facility management. Managed switchboard.

Education

Salve Regina University, Newport, RI 2004 – Present
Matriculated student working toward M. A. in Holistic Counseling

Wellesley College, Wellesley, MA 1989 – 1993
B. A. in History with a minor in Philosophy

Professional Courses:

Creative Nonfiction Writing, Salve Regina University, Newport, RI, 2006
Substantive and Developmental Editing, nSight, Burlington, MA, 2003

Software Proficiency:

MS Office for Mac and Windows
Adobe Indesign, Framemaker, and Pagemaker
Dreamweaver and basic HTML